Job Description

Our client, an IT Firm in NYC, is looking for an Account Manager -Japanese Bilingual 

Job Description

• Client Relationship Management: Develop and nurture long-term relationships with assigned MSP clients, understanding their needs and proactively addressing concerns.
• Service Delivery Oversight: Monitor the delivery of IT services against SLAs, ensuring timely issue resolution and client satisfaction.
• Account Growth: Identify potential opportunities to expand service offerings within existing accounts, including upselling and cross-selling additional IT solutions.
• Contract Management: Manage client contracts, renewals, and billing processes, ensuring compliance with agreed terms.
• Performance Reporting: Regularly analyze client data and generate reports to demonstrate the value of MSP services and identify areas for improvement.
• Technical Understanding: Possess a basic understanding of IT infrastructure, network management, security, and cloud technologies to effectively communicate with clients and technical teams.
• Proactive Engagement: Conduct regular client check-ins, anticipate potential issues, and proactively address them to maintain a high level of service.
• Collaboration: Work closely with internal teams like sales, technical support, and engineering to ensure seamless client experience.

Requirement

• Proven track record of 5+ years in IT, with exceptional communication abilities, across roles in Engineering, PM, and Account Management.
• Fluency in both English and Japanese (native level) is essential.

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