Job Description

Pride Health is looking a Administrative Support Specialist to support our client’s medical facility which is Boston, MA

Title: Administrative Support Specialist

Location : Boston, MA

Rate : $20 to $23/hr

Position Summary

The Administrative Support Specialist will provide comprehensive administrative and clerical support to a team of four providers (3 MDs and 1 PA). This role involves patient scheduling, coordination of clinical activities, maintaining accurate records, and facilitating communication between patients, providers, and internal departments. The ideal candidate is organized, detail-oriented, and able to support a fast-paced clinical environment.

Essential Responsibilities

1. Communication & Front Desk Support

• Answer and screen incoming telephone calls, take accurate messages, or direct calls appropriately.
• Greet and assist patients, families, visitors, and staff.
• Provide timely, clear, and accurate information within the scope of authority.

1. Scheduling & Patient Coordination

• Update patient demographics and insurance details; obtain specialist referrals as needed.
• Schedule, reschedule, and confirm patient appointments using scheduling tools.
• Coordinate ancillary appointments and procedures with hospital departments.

1. Clinical Support & Record Management

• Obtain necessary patient information from referral sources.
• Prepare, maintain, and organize patient records for clinical activities.
• Act as a liaison with other departments and external parties in a professional and supportive manner.
• Handle confidential information responsibly and communicate relevant policies as needed.

1. Billing & Financial Responsibilities

• Collect co-payments at point-of-service.
• Process billing tickets accurately and forward them to billing staff per protocol.
• Reconcile daily collections following established procedures.

1. Provider Calendar & Documentation Support

• Manage provider clinical and administrative schedules.
• Type correspondence, manuscripts, letters, and patient notes as required.
• Support documentation in clinical computer systems and prepare routine reports.

1. Appointment Communication

• Notify, confirm, and remind patients of upcoming appointments (consultations, follow-ups, simulations) via phone or mail.

1. Authorization Management

• Obtain authorizations for radiologic exams as required.

1. General Administrative Duties

• Sort, copy, file, and distribute incoming and outgoing correspondence and mail.
• Provide backup support for these tasks in the absence of the Administrative Assistant I (AAI).

1. Special Projects & Process Improvement

• Participate in special projects and contribute to process improvement initiatives as assigned.

Required Qualifications

• Education:
• High School diploma or GED required; Associate’s degree preferred.
• Experience:
• 1–3 years of related work experience in an administrative or healthcare setting.
• Technical Skills:
• Proficiency with computer systems, including web-based applications and Microsoft Office (Outlook, Word, Excel, PowerPoint, Access).

Benefits

Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.

Equal Opportunity Employer

As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

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