Business Analyst
Position will cover solutions development for the sales lifecycle from research, solutioning, referrals, application, onboarding, and servicing. Must be able to think strategically, as well as perform in a proactive manner with limited supervision. The position also requires the individual to build and maintain relationships with other POs, and work closely with other organizations including technology, quality assurance & lines of business.
Responsibilities include:
• Assist in translating the business and user needs into requirements across the sales lifecycle
• Partner with technology in agile environment to implement both large scale and small changes
• Assist in creating user Agile Epics and stories and business requirements and track project milestones for project initiatives
• Assisting in the creation and communication of project deliverables
• Drive process improvements and standardize processes across departments
• Deliver change that provides data integrity and quality within Small Business Salesforce.com
• Create and execute business acceptance test plans and test scripts
• Ensure requirements are captured, prioritized and communicated to appropriated groups
• Facilitate meetings with stakeholders and subject matter experts
• Coordinate implementation related activities, and provide guidance and support to the other team members
Primary Skill
Business Analyst- (Domain Experts)
Secondary Skill-Salesforce
Required Qualifications
• 3-5+ years’ experience on large scale projects/initiatives
• Prior experience with CRM and Salesforce.com
• Agile software development experience including user stories and end user testing
• Strong analytical and data skills
• Able to manage multiple priorities and strategies in parallel
• Strong oral and written communication skills
• Experience analyzing and solving complex business problems
• Self-motivated; ability to work without lots of supervision
Desired Qualifications
• Knowledge of CRM solutions particularly Salesforce
• Broad understanding of Risk and Compliance standards, policies and procedures
• 3+ years’ experience with relationship management or engagement management experience
• Previous experience or involvement in change management or project management / understanding of best practices
• Understanding of operational risks and their impacts
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