Call Center Customer Service Representative Job at Insight Global, Fort Lauderdale, FL

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  • Insight Global
  • Fort Lauderdale, FL

Job Description

Location: 800 Corporate Drive, Fort Lauderdale, FL

Duration: 2–3 months (with potential for weekend work)

Schedule: Monday–Friday, staggered shifts between 7:00 AM – 7:00 PM; will be 8 hour shifts; 40 Hours a week

Pay: $18.00 - $20.00 per hour

Overview:

We are seeking two energetic and customer-focused Call Center Representatives to support inbound calls from schools and corporate clients. This is a short-term contract role with an immediate start, ideal for candidates with strong communication skills and a passion for customer service.

Key Responsibilities:

  • Answer incoming calls related to password resets and SmartBoard support
  • Follow a provided script to guide conversations
  • Log and manage tickets using FreshService or similar ticketing systems
  • Escalate technical issues as needed (no troubleshooting required)

Qualifications:

  • Previous call center or customer service experience required
  • Strong English communication skills (verbal and written)
  • Comfortable using computers and basic software tools
  • Technical experience with service desk issues and being able to diagnose/triage the calls
  • Energetic, professional, and reliable demeanor

Job Tags

Hourly pay, Temporary work, Immediate start, Shift work, Monday to Friday,

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