Call Center Customer Service Representative Job at LHH, El Segundo, CA

d0lCYmpJWkFjK0MxcUgydU5ONHplMktjTlE9PQ==
  • LHH
  • El Segundo, CA

Job Description

Job Title: Call Center Account Management Specialist

Location: Hybrid - El Segundo, CA

Company Overview: Join our dynamic team where we are dedicated to providing exceptional customer service and support. We are looking for a motivated and detail-oriented Call Center Account Specialist to join our team in a hybrid role, combining remote work with in-office responsibilities in El Segundo, CA.

Job Description: As a Call Center Account Specialist, you will be the primary point of contact for our valued customers. You will handle a variety of customer inquiries, provide product and service information, and resolve any emerging problems that our customers might face with accuracy and efficiency. Your goal is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Key Responsibilities:

  • Manage large amounts of outbound calls in a timely manner.
  • Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
  • Update Customer information in database
  • Research and troubleshoot
  • Build sustainable relationships and engage customers by taking the extra mile.
  • Keep records of all conversations in our call center database in a comprehensible way.
  • Meet personal/team qualitative and quantitative targets.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
  • Follow communication procedures, guidelines, and policies.

Requirements:

  • Proven customer support experience or experience as a Client Service Representative.
  • Account Management experience
  • High Volume Outbound Center experience
  • NICE inContact experience preferred
  • Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Associate’s Degree and additional qualifications in Customer Service will be a plus.

Job Tags

Remote job,

Similar Jobs

Circle Logistics, Inc

Logistics - Carrier Sales Specialist | In-Person, Fort Wayne IN Job at Circle Logistics, Inc

 ...Entry-Level Career Opportunity | Carrier Sales Specialist **No Experience Required | Paid Training Provided** Ready to start a career with growth and earning potential , not just another job? At Circle Logistics , were looking for motivated individuals who... 

Career Group

Executive Assistant to Visionary CEO in Entertainment Job at Career Group

 ...Our client, a high-profile CEO in the entertainment industry, is seeking an experienced and exceptionally organized Executive Assistant to provide seamless support across both professional and personal matters. This fast-paced, high-touch role requires impeccable judgment... 

Mind the Bridge

Open Innovation Associate (Remote) - Global Startup Advisory Job at Mind the Bridge

 ...services, and contributing to social media efforts. Ideal candidates are top graduates in Engineering or Business with a passion for startups and strong communication skills. The position offers the chance to learn about open innovation in a friendly, collaborative... 

The Life You Love Global Solutions

Personal Development Coach (Remote) Job at The Life You Love Global Solutions

Are you passionate about helping others unlock their potential and live their best lives? Do you dream of a career that aligns with your purpose, offers flexibility, and makes a meaningful impact? At The Life You Love Global Solutions, were on a mission to empower...

Hanna Interpreting Services LLC

ASL (American Sign Language) Interpreter Job at Hanna Interpreting Services LLC

 ...Hanna Interpreting Services LLC is a language service provider that connects bilingual and multilingual individuals with potential opportunities to serve as a freelance interpreter or translator. Our mission is to bridge the communication gap for those in need through...