Job Description

About the Job:

ELOREA is seeking a Chief Operating Officer (COO) to lead global company operations, merchandising, business processes, and strategy to ensure continued growth and operational excellence. The COO will oversee the execution of the company’s omni-channel strategy, support international expansion, and manage our end-to-end merchandising and retail operations.

The right candidate will bring deep operational experience with a track record of managing people, processes, and budgets while delivering on both short- and long-term objectives. They should be a proven leader who can inspire, mentor, and develop high-performing teams and confidently represent the ELOREA brand.

ELOREA is rooted in the Korean concept of Jeong —the deep emotional bond that connects us to each other. We’re looking for someone who leads with empathy and a collaborative spirit, and who shares our mission to make a meaningful impact through our work.

Responsibilities:

• Plan, organize, and direct the company’s operational strategy, ensuring alignment with business objectives
• Lead and optimize day-to-day business functions, including retail operations, merchandising, logistics, and customer experience
• Build and implement scalable systems and metrics for inventory, quality, fulfillment, and customer satisfaction
• Own and manage the company-wide P&L with the CEO, ensuring strong financial performance
• Drive the continued development of our omni-channel and experiential retail strategy
• Ensure timely, candid, and actionable reporting to internal stakeholders and the board
• Lead a high-performing team of department heads, creating accountability and supporting growth
• Improve communication and collaboration across departments and functions
• Partner with the CEO to evolve the organizational structure in line with our growth stage
• Spearhead strategic planning, goal setting, and performance tracking
• Stay ahead of industry trends and economic shifts to inform operations and planning

Qualifications:

• BA/BS degree required; MBA preferred
• 10+ years of experience in Management, Operations, Retail, Supply Chain, or related fields, preferably within consumer or hospitality industry
• Proven leadership in a high-growth, omni-channel environment with prior P&L ownership
• Required: Strong 4-wall retail experience – must have managed physical stores, staffing, and in-store performance
• Strong preference for candidates with a background in beauty or hospitality
• Experience in scaling eCommerce businesses and overseeing multi-site operations and distribution centers
• Deep knowledge of planning, forecasting, inventory control, and supply chain management
• Experience working with global contract manufacturers and navigating international markets
• Strong leadership and cross-functional team management skills
• Bilingual in Korean and English is preferred , but not required
• Must be NYC-based and able to travel up to 20% of the year

What You Should Know:

• ELOREA offers competitive compensation, including equity, and full health, dental, and vision insurance
• We believe in balance—our team works a 4-day workweek to prioritize well-being and productivity
• This is an in-person role based in our NYC headquarters to maximize collaboration during this high-growth phase

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