Job Description

Position Title: Claims Advocate

Location: Orlando, Florida

Employment Type: Full-Time

Department: Claims Advocacy

About Hatcher Insurance Agency

Hatcher Insurance Agency is a boutique firm based in Orlando, Florida, offering the capabilities of a large brokerage with the personalized service of a local agency. We specialize in Commercial Lines, Employee Benefits, Surety Bonding, and Personal Lines, and are committed to delivering competitive insurance solutions with a world-class client experience.

Position Overview

We are seeking a highly skilled and client facing Claims Advocate to lead and establish our internal Claims Advocacy department. This individual will serve as the primary liaison between clients and insurance carriers, ensuring that claims are managed with professionalism, transparency, and empathy. The ideal candidate will bring extensive experience in Property & Casualty (P&C) insurance, with a strong background in General Liability (GL) claims and mediation.

This is a strategic and client-facing role, offering the opportunity to build out a key function within the agency and directly impact client satisfaction and retention.

Key Responsibilities

• Serve as the primary point of contact for clients throughout the claims process.
• Lead mediation efforts in complex General Liability claims and advocate for fair outcomes.
• Manage claims across all P&C lines, including commercial and personal insurance.
• Develop and implement internal claims advocacy procedures and best practices.
• Communicate effectively with insurance carriers, legal representatives, and internal teams.
• Maintain accurate documentation of claim activity and provide regular updates to clients.
• Identify trends and opportunities for process improvement and enhanced client service.

Qualifications

• Minimum of 5 years of experience in insurance claims handling, with a focus on GL and P&C.
• Demonstrated success in client-facing roles and mediation or dispute resolution.
• Strong understanding of insurance coverages, carrier protocols, and legal considerations.
• Excellent communication, negotiation, and organizational skills.
• Proficiency in agency management systems and Microsoft Office Suite.
• Florida insurance license preferred.

Why Join Hatcher Insurance Agency?

• Opportunity to build and lead a new department within a growing agency.
• Collaborative and service-oriented work environment.
• Access to professional development and career advancement.
• Make a meaningful impact on the client experience and agency operations.

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