Job Description

## **About Us**

We’re one of the fastest-growing companies in the home inspection industry, serving homebuyers and agents across Long Island, NY. Our team culture is high-trust, high-support, and relentlessly customer-focused.

## **What You’ll Do**

* **Own the phones:** Answer inbound calls/chats and clearly explain the value of our inspection services to homebuyers and agents.

* **Convert & schedule:** Book inspections, **recommend relevant add-on services** (e.g., termite, mold, radon, sewer scope when applicable), and fill routes across multiple inspectors and time windows.

* **Listen first:** Ask smart questions to understand each caller’s needs, property details, and timelines.

* **Research on the fly:** Verify property details using real-estate listing platforms (e.g., **Zillow**) while on the call.

* **Coordinate flawlessly:** Create and update orders, assign field jobs, and manage calendars with zero double-booking.

* **Follow through:** Send confirmations, reminders, and post-call follow-ups; capture notes that make life easier for clients and field teams.

* **Document & improve:** Follow SOPs, call scripts, and checklists; suggest improvements as you spot them.

* **Protect the brand:** Maintain a calm, professional tone and a tidy, camera-ready appearance in all virtual meetings.

## **Success Looks Like (First 90 Days)**

* Consistently meets or exceeds **booking rate** and **KPI** goals.

* Accurate data entry and schedule coordination with minimal rework.

* Positive feedback from callers and teammates; QA call scores on target.

* Proactive suggestions that streamline at least one step of our workflow.

## **Must-Have Skills**

* **Sales-minded communicator:** Clear, warm, and confident English (written & spoken) with excellent listening skills.

* **Customer obsession:** You make people feel heard, informed, and excited to book.

* **Multitasking under pressure:** Navigate calls, calendars, and research without dropping details.

* **Tech-comfortable:** Quick learner with business apps and web tools; can follow structured SOPs precisely.

## **Nice-to-Haves (Big Plus)**

* Home services or **home inspection** industry experience.

* Experience with **VoIP/softphone systems** (e.g., Nextiva/RingCentral/Dialpad), **Google Workspace**, CRMs (e.g., **HubSpot** or similar), scheduling platforms, or report tools (e.g., Spectora/ISN or similar).

* Prior KPI-driven call center or inside-sales experience.

## **Work Hours**

* **Full-time, remote**

* Core coverage during **U.S. Eastern Time** business hours; Shift is 5 days(40hrs a week), must be **available weekends**.

* Reliable attendance is non-negotiable.

## **Required Home Office Setup (Non-Negotiable)**

* **Computer:** Must be Win11 or higher

* **Monitors:** **Two (2) monitors minimum** for call handling + research + scheduling.

* **Internet:** High Speed, **stable, wired** connection strongly preferred; **minimum 50 Mbps down / 10 Mbps up** (100/20+ ideal).

* **Headset/Mic:** **Noise-canceling** headset or high-quality mic with clear audio.

* **Camera:** **HD (1080p)** webcam for regular video meetings.

* **Workspace:** **Quiet, private**, professional background; **clean, tidy appearance** for video calls.

* **Power/Internet backup** strongly preferred (UPS, secondary ISP or mobile hotspot).

## **What We Offer**

* Stable, long-term role with a supportive team that helps you grow.

* Clear SOPs, coaching, and frequent feedback.

* Mission-driven work that genuinely helps people during a major life purchase.

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