Job Description

Job Summary:

The Customer Service Representative is responsible for contacting customers to collect outstanding payments, handling account discrepancies, and negotiating payment solutions.

• Onsite full time 40 hours
• Weekly pay - $23 per hour with room for growth
• Temp to Hire Opportunity
• Health Insurance Offered

Key Responsibilities:

• Initiate contact with customers by phone, email, and letters to discuss overdue payments.
• Professionally and respectfully engage with customers to understand payment delays and work toward a resolution.
• Negotiate payment plans or settlements with customers who are experiencing financial difficulties.
• Offer solutions to help customers bring their accounts up to date, including setting up payment plans when applicable.
• Review customer accounts regularly to assess payment history and determine the most effective collection strategy.
• Track and follow up on overdue accounts until resolved or escalated.
• Address customer inquiries or disputes with a focus on resolving issues promptly and professionally.

Qualifications:

• 1-2 years of experience in collections, customer service, or a related role preferred.
• Excellent verbal and written communication skills.
• Strong negotiation and conflict-resolution abilities.
• Proficiency with Microsoft Office.
  

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

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