Job Description

Immediate need for a talented Customer Service Representative II (Spanish). This is a 12+months contract opportunity with long-term potential and is located in Houston, TX (Hybrid) . Please review the job description below and contact me ASAP if you are interested.

Job ID: 25-77932

Pay Range: $16 - $18/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Requirements and Technology Experience:

• Key Skills; Experience in any Customer service field
• Experience with a CRM system like CC&B, NOVA, Medisoft, etc
• Bilingual, Spanish
• Type proficiently (45 WPM minimum), meaning that they don’t have to look at the keyboard to locate the letters.
• Pass a basic computer literacy test to demonstrate fundamental commands like using Ctrl/Alt/Delete to lock a screen, use of copy/paste, proficient in Word or OneNote for note taking, etc. 85% on Basic computer skills test.
• Pass a basic phone etiquette test. 85% score on Proveit or IBM or Kenexa some testing tool.
• Demonstrate high-school level literacy, reading comprehension, and math skills (to calculate billing balances.)
• Demonstrate ability to learn quickly and can retain information that is learned.
• Demonstrate experience with a multi-line phone system like Avaya or Cisco (e.g., handle transfer / conference / outbound calls).
• Have experience with a customer relationship management (CRM) system like CC&B, NOVA, Medisoft, etc.
• Experience in any Customer service field.
• Ability to multi-task and work in a fast-paced, call center environment.
• Proficiency working on a computer.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Communicating with customers through various channels (inbound, outbound, email & chat).
• Acknowledging and resolving customer inquiries.
• Strong interpersonal skills
• Strong verbal communicator.

Our client is a leading U tility Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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