Job Description

Summary of Responsibilities:

NeilMed Pharmaceuticals, Inc. is looking for an experienced Customer Service Representative to join our team. This role is based in our Santa Rosa, CA office. This is a fantastic opportunity for a customer-oriented, highly motivated individual who is interested in joining the # 1 brand of over-the-counter saline applications for nasal and sinus care in the US and worldwide.

The Customer Service/Inside Sales Representative will maintain a high level of professionalism while providing support for the Company’s sales growth through timely and accurate responses to customer orders, requests and inquiries over the phone and via e-mail. The Customer Service/Inside Representative will ensure that orders are entered, tracked, fulfilled and delivered in a timely manner. In addition, the Customer Service/Inside Sales Representative will place outbound sales calls to existing clients and cold call new clients.

Key Responsibilities:

• Respond to customer requests and questions regarding service, products and account information
• Respond to customers via phone, fax, mail, and e-mail in a timely and courteous manner
• Analyze and rectify customer concerns using established procedures and medical device regulations
• Provide appropriate technical and/or product-related information
• Place outbound sales calls to new and existing clients
• Effectively communicate customer issues and concerns to all applicable internal staff members
• Document all contacts, actions, and responses in customer database
• Organize and maintain file system; files correspondence and other records
• Maintain a current working knowledge of products and/or services
• Prepare reports and correspondence as needed
• Perform other duties as assigned by supervisor

KNOWLEDGE/EDUCATION

• Minimum High School or GED diploma. Bachelor’s degree preferred.

JOB EXPERIENCE

• Minimum 3 years of related experience
• Experience in regulated industry preferred

SKILLS/COMPETENCIES

• Courteous and professional manner
• Excellent customer service skills
• Excellent verbal and written communication skills; ability to effectively communicate with people at all levels and from various backgrounds
• Proficient on Microsoft Word and Excel
• Commitment to excellence and high standards
• Strong organizational skills; able to manage priorities and workflow
• Ability to work independently and as a member of a team
• Ability to understand and follow written and verbal instructions
• Accurate attention to detail
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Solid understanding of company products and services

Benefits

• Medical, Dental, and Vision
• 401k
• All California Law PTO
• 50k Life Insurance (paid by NeilMed)

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