Customer Support Rep. -Japanese Bilingual Job at A-STAFFING, INC., New York, NY

dzRCYmc0SkdjdTZ4cTNhaE90d3hlR09STWc9PQ==
  • A-STAFFING, INC.
  • New York, NY

Job Description

Job Description

1. Title of Job

Customer Support Representative

2. Description of Responsibilities

Responds to service related customer inquiries, trouble, and/or complaints by phone and  email.

Instructs network carriers to troubleshoot circuit outages and usability issues.
Communicates with application service providers/resellers to respond to customer  inquiries. 

Provides customers with remote instructions to isolate the cause of Internet connection  outages.

Provides customers with basic instructions on the use of the application and internet related  services.

Escalates trouble tickets to the engineering team once the work level of a service ticket is  beyond the scope of the 1st level support. 

Manages ongoing service tickets and ensure the expected service levels.

Sends notices for planned or unexpected service outages to customers in a timely manner.

Opens appropriate tickets with the datacenter related inquiries and troubles.

Creates, revises, and translates manuals, documents, and reports when needed.

Regular working hours is 9am 5pm Eastern Standard Time (EST).
With teamwork, covering working hours of 9 am 5 pm Pacific Standard Time (PST)  from Monday to Friday (12 8 pm EST from Monday to Friday), in case of absence   of a customer support representative covers working hours of 9 am 5 pm Pacific  Standard Time (PST).

Collects information from department of Professional Services to enable to perform LAN
support and its troubleshooting.
Creates manuals to perform LAN Support and its  troubleshooting for customer support. Leads customer support staffs to perform LAN  support and its troubleshooting with sharing information.

3.Reporting
This position reports to Manager, Customer Support and/or General Manager, Professional
Services and/or Chief Operating Officer. The other persons will be designated by President
& CEO if necessary.

Job Tags

Remote work, Monday to Friday,

Similar Jobs

The KYA Group

Marketing Administrator Job at The KYA Group

 ...position is designed for someone who wants to grow within the marketing department at KYA. Reporting to the Marketing Supervisor, this...  ...it to win it, well teach you the rest. What you will do: Assist with trade show and event planning using Monday.com, supporting... 

Variant Partners

General Manager Job at Variant Partners

 ...leadership, ensuring alignment with group strategy Qualifications: ~ Bachelors degree required; MBA preferred ~10+ years of progressive leadership experience in manufacturing ~ Demonstrated success in sales leadership, business development, and key account... 

Dexian

Entry Level Event Receptionist Job at Dexian

 ...employees Familiarize frequent users within the building and guests arriving to the center Assist planners with light data entry for events, contributing to the overall efficiency and success of the Client Center Qualifications Bachelor degree required... 

Worldwide Express

Agent Sourcing Specialist Job at Worldwide Express

 ...PURPOSE The Agent Sourcing Specialist uses numerous resources to identify and attract quality agents or business partners. The specialist is responsible for developing and maintaining excellent relationships with internal and external clients to ensure achievement of... 

Memorial Healthcare System

Cook - PT - Days - MRHS Job at Memorial Healthcare System

 ...our service vision is what makes the difference. It is the foundation of The Memorial Experience. Summary Prepares and produces food for distribution to patients, retail, physicians and catering services. Responsibilities Prepares food according to...