Job Description

Acrelec is a global technology leader revolutionizing the in-store experience. Since pioneering the self-order kiosk with McDonald's in France in 2004, we've been at the forefront of designing innovative software and hardware solutions for restaurants and retail. Our 'click and collect' solution was another industry first. With a mission to automate and enhance brick-and-mortar stores through digitalization, we've achieved over 80,000 kiosk installations across 70 countries. Our two manufacturing plants and 110+ software developers drive our success. Headquartered in Pittsburgh, PA, with a Global Innovation Center in Chicago's West Loop, we're committed to delivering exceptional experiences for both customers and operators.

Acrelec Americas is looking for a highly organized and proactive Deployment Project Manager to oversee the planning, execution, and successful deployment of projects for our customers. In this role, you will be responsible for coordinating resources, managing timelines, and ensuring the smooth implementation of deliverables. The ideal candidate will have strong project management skills, excellent communication abilities, and outstanding attention to detail.

Responsibilities:

• Lead, facilitate, coordinate, and track the day-to-day activities which are required to ensure the project is completed on time, successfully, and in a manner consistent with organizational goals, departmental policies, established processes, and/or the standard terms and conditions of the contract.
• Managing customer expectations and satisfaction of products, services, and projects by demonstrating effective communication skills, verbal and written, with customers, project teams and leadership.
• Creation and use of project plans for assigned projects, which include clear milestones and assignment of project task responsibilities; Use of all governance tools (scope document, project status reports, risk and change logs, etc.), for all assigned projects, for effective management.
• Successfully manage the scope of the deployment project, including customer priorities.
• Demonstrate a proactive approach to identify risks to project success; develop effective action plans for resolution.
• Appropriately manage/escalate project issues or risks both internally and to the customer.
• Providing leadership and direction for customers, project teams, and deployment staff.
• Accurately forecasting current and future quarter revenue for each assigned project.
• Other duties as assigned.

Qualifications:

• Bachelor’s degree or relevant experience.
• Minimum of three years of project coordinator experience.
• Demonstrated experience in client support and direct client communications.
• Strong written and verbal communication.
• Ability to lead client meetings and capture meeting notes and action items.
• Ability to work independently and with a team.
• Ability to understand and interpret technical requirements and translate those requirements into project plans and technical documentation.
• Ability to manage multiple project tracks demonstrating attention to detail, following up on all open items until resolution is reached.
• Ability to rapidly adjust and be flexible based on the project’s needs. Each client implementation is unique, which makes it a very exciting industry to support. General IT proficiency leveraging software as a service-based platform.

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