Job Description

About the Company

We’re FreshDirect, we’ve offered the best selection of fresh food since 2002, and we can proudly say that we pioneered online grocery shopping. From our state-of-the art facility in the Bronx, we provide grocery delivery to the greater New York City metropolitan area, with seasonal service to eastern Long Island and the Jersey Shore. FreshDirect is building a better food system by bringing people closer to the highest quality, freshest food possible through a best-in-class delivery experience. We do this by having higher standards, sourcing locally and sustainably, and caring more for the people and communities we serve.

About the Role

The Director, Merchandising, owns Category Management, Merchandising, and Pricing for the Meat, Seafood, Seafood, and Poultry departments. Responsibilities include driving departmental performance through the development of category plans, assessing financial and operational performance, and taking corrective action as needed. The position works closely with our vendor partners, holding vendors accountable to performance metrics, developing strategic vendor relationships, overseeing daily functions, and collaborating cross-functionally for business initiatives that drive mutual growth. The Director of Merchandising will be responsible for leading and developing a team of passionate category experts, and for driving a culture of winning through customer-centricity. The ideal candidate has demonstrated success within a merchandising function, including product sourcing and selection, eCommerce site selling strategies, and the grocery supply chain, and is interested in joining a team of passionate food experts at FreshDirect.

Responsibilities

• P&L Ownership, including Sales, Average Order Size, Gross Margin, and Scrap for their department
• Drive performance of assigned department through the development of category plans to increase sales, assortment to meet customer needs, appropriate space utilization, and balanced approach to pricing and effective product flow.
• Coach and develop a team of Category Managers, driving a culture of achievement and accountability to our financial metrics, as well as accountability to our colleagues
• Continuously evaluate department financial and operational performance against goals and assert corrective strategic action as required.
• Institute processes to constantly improve customer perceptions of the category, manage strategies based on consumer insights for product quality and customer experience.
• Ensure service performance metrics are clear and hold vendors accountable to agreements – sales, service levels, funding, marketing, and compliance for vendors. Assess supplier capabilities and suitability.
• Develop and nurture strategic vendor relationships required to identify synergies, promote mutual growth, maximize resources, ensure consumer focus and capitalize on market opportunities.
• Oversee department(s) daily and weekly functions to ensure work is completed accurately and on time.
• Work cross-functionally with suppliers and internal stakeholders to optimize operations and supply chain
• Collaborate and work cross functionally with various teams in order to effectively drive and execute business initiatives.
• Partner with FSQA team to manage regulatory compliance and respond to food safety issues as they arise within the department and implement preventative actions.

Qualifications

• Excellent oral and written communication skills including presentation skills
• Analytically minded with strong organizational skills
• Excellent attention to detail and exceptional follow-through
• Proficiency in Microsoft Office suite, particularly in Excel
• Significant project management experience, and an ability to manage mid-sized projects
• Demonstrated success developing and building strong teams
• Scope: Strategizes with senior leaders across multiple functions within the Org.
• Autonomy: Becomes strategic lead within team. Strategic partnership required from peers. Input from leadership team required.
• Management Responsibilities: Sets direction, strategy, and vision for 2 or more teams or sub teams. Holds team members accountable. Proposes plans for budgeting, execution, and hiring. Owns decision-making in partnership with functional leadership. Exemplifies and holds others accountable to the management standards of the company.
• Competencies: Manages Complexity, Strategic Mindset, Optimizes Work Processes; Situational Adaptability; Action Oriented; Communicates Effectively; Nimble Learning; Strong Business, Technical, and Financial Acumen
• Exemplifies inspirational leadership and executive maturity that demonstrates and instills a positive, creative and productive work environment that supports individual growth

Pay range and compensation package

The expected compensation for this role is $135,824-$159,793, depending on experience and qualifications. Final compensation will be discussed during the interview process.

• Time Off: PTO, Safe & Sick Time, and Paid Holidays.
• Health Benefits: Medical, vision, dental and voluntary disability benefits.
• Financial Benefits: 401(k) + employer match and life insurance.
• Location: Our state-of-the-art campus is located in the Bronx, featuring an on-site gym, cafeteria and an employee market. We offer free on-site parking and provide an employee shuttle service from nearby MTA stations.
• People Investment: We offer job training to our operations and transportation team members to facilitate career advancement. Additionally, we invest in leadership development programs that provide opportunities for professional growth. We have also partnered with local colleges to offer tuition discounts.
• Perks: Employees can take advantage of a 20% employee discount on online orders and at our wine store. Our on-site employee market showcases our products at substantial markdowns. Additionally, we organize vendor spotlights and engagement events that give employees the opportunity to experience our products firsthand.

Equal Opportunity Statement

We are proud to be an equal opportunity employer. Fresh Direct, LLC and its affiliates do not discriminate against applicants or employees because of their race, color, citizenship status, national origin, ancestry, gender, disability, sexual orientation, age, religion, creed, marital status, veteran status, domestic violence victim status, political affiliation, or any other factor protected by federal, state, or local law.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by the Team member(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Expectations may be subject to change as the needs of the organization changes.

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