Job Description

Fulfillment Warehouse General Manager

Lead the end-to-end operation of a high-volume distribution and fulfillment center supporting both boutiques and a fast-growing ecommerce business. This role blends strategic leadership with hands-on execution to deliver speed, accuracy, and a premium brand experience with every order.

What You’ll Lead

• Fulfillment & Distribution Operations: Oversee receiving, inventory control, picking, packing, shipping, and reverse logistics for DTC and retail replenishment.
• Team Leadership: Build, coach, and develop a multi-level team rooted in safety, accountability, and continuous improvement.
• AI-Driven Inventory & Allocation: Partner across Planning, Allocation, and Technology to execute AI-powered inventory and labor strategies.
• Process Optimization: Own layout, slotting, workflow design, and SOPs to maximize efficiency and inventory accuracy.
• KPIs & Performance Management: Track accuracy, productivity, labor utilization, and shipping SLAs—using data to improve cost, output, and scalability.
• Technology & Automation: Champion WMS improvements, automation, robotics, and AI-enabled labor planning.
• Seasonal & Peak Readiness: Build flexible staffing models and manage vendor/3PL partners to navigate seasonal volume spikes.
• Cross-Functional Collaboration: Work closely with Merchandising, Planning, Retail Ops, CX, and E-com to ensure aligned execution.

What You Bring

• 7+ years of progressive experience in distribution, fulfillment, or warehouse operations (retail/apparel preferred).
• Strong leadership background with proven success managing large, multi-level teams.
• Expertise in DTC fulfillment, retail replenishment, WMS operations, and inventory accuracy programs.
• Experience with automation, warehouse optimization, and AI-based inventory/labor tools.
• Lean/Six Sigma or continuous improvement training (Green Belt+ preferred).
• Excellent communicator and problem-solver with strong organizational discipline.
• Thrive in fast-paced, high-growth, tech-forward environments.

Offer

• Salary up to $125K base.
• Unlimited PTO policy.
• Excellent health, vision, dental plans.
• 401K with company match.

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