Full Time Service Dispatcher Job at Emerald Resource Group, Cleveland, OH

dzRWUmk0VkRjZWF4cTM2dVB0MDJjbUdjTWc9PQ==
  • Emerald Resource Group
  • Cleveland, OH

Job Description

IT Dispatcher – Scheduler MSP | Downtown Cleveland (On-site)

Your Next Role in Tech Starts Here.

Looking to get your foot in the door with a fast-moving, team-oriented IT company? Want to be the go-to person who keeps everything running on schedule—and be the reason clients stay happy?

We’re a growing Managed Services Provider (MSP) in downtown Cleveland, and we’re hiring an IT Dispatcher to help triage incoming client requests and keep our tech team firing on all cylinders.

Why You’ll Love This Role as a IT Dispatcher – Scheduler

Be at the center of the action – You’re the first point of contact for clients, helping prioritize and route tickets to the right techs. You make things flow.

Growth without burnout – You'll learn how an MSP runs, work closely with experienced engineers, and gain exposure to IT service delivery—perfect if you're thinking about a future in IT or project coordination.

Real-world impact – You’ll be the voice clients remember—the one who got things moving when they needed help most.

Downtown perks – Work in a professional downtown setting, with easy access to transit, great lunch spots, and a high-energy tech vibe.

What You’ll Do as a IT Dispatcher – Scheduler

  • Act as the frontline coordinator for all incoming service requests
  • Assign tickets based on urgency, client priority, and tech availability
  • Communicate with clients to set expectations and provide updates
  • Monitor workflows, escalate urgent issues, and ensure SLAs are met
  • Collaborate with the team to keep operations smooth and efficient

What We’re Looking For in our IT Dispatcher – Scheduler

  • Strong communicator who thrives in a fast-paced environment
  • Detail-oriented and organized—you love checking things off a list
  • Comfortable working with help desk systems and scheduling software
  • Prior MSP, IT help desk, or dispatch experience is a plus—but not required
  • You bring a “we’ll figure it out” attitude

The Offer

  • Full-time, on-site position in Cleveland
  • Competitive pay + healthcare + PTO
  • Career development opportunities inside the MSP world
  • A no-drama, team-first culture

Job Tags

Full time, Immediate start,

Similar Jobs

Scion Staffing

Medical Billing Revenue Associate Job at Scion Staffing

 ...systems ~ Clear and professional verbal and written communication skills COMPENSATION AND BENEFITS: This position offers an hourly pay rate of $18/hour. In addition to pay, the role includes a comprehensive benefits package featuring health, dental, and... 

LTIMindtree

Artificial Intelligence Specialist Job at LTIMindtree

 ...delivering transformation at scale. Role: Artificial Intelligence Specialist / SME Work Location: Bellevue, WA 10+ years of IT...  ...is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard... 

Insight Global

Customer Service Representative Job at Insight Global

 ...Position: Customer Service Representative Location: On Site in Kissimmee, FL, 34741$19-21 Hourly Based On Experience Looking to HIRE RIGHT AWAY!! Shifts: Monday-Friday: 9am-6pm Saturday: 11am-6pm Must Haves: Self-sufficient Will be opening and... 

Advisory Search Group

Healthcare Recruiter Job at Advisory Search Group

 ...and placing clinical professionals (nurses, physicians, allied health staff, etc.) for major hospital organizations. Previous Staffing Agency Experience Required . This role covers the full recruitment life cycle from proactively sourcing and screening candidates to coordinating... 

Upward Health

Nurse Practitioner Job at Upward Health

 ...Nurse Practitioner (NP) Upward Health is a home-based medical group specializing in primary care and behavioral health for individuals...  ...s license and auto liability insurance. ~ Willingness to travel, when necessary, though responsibilities are mainly performed...