General Manager - Hospitality, Bar, Restaurant & Nightlife Job at Republic Hospitality, Charleston, SC

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  • Republic Hospitality
  • Charleston, SC

Job Description

General Manager – Republic Hospitality  

Position Summary  

The General Manager (GM) is responsible for leading all aspects of a Republic Hospitality venue (restaurant, bar, lounge, or nightclub), ensuring seamless operations, strong financial results, and exceptional guest experiences that embody our service model: CREATE FUN. The GM is both a culture carrier and business leader balancing daily execution with long-term growth, guest satisfaction with fiscal responsibility, and brand integrity with operational excellence. 

Core Duties & Responsibilities  

1. Operational Excellence  

  • Ensure smooth daily operations across FOH and BOH (where applicable). 
  • Supervise opening and closing procedures, ensuring brand standards are met. 
  • Lead daily pre-shift meetings, embedding Republic Hospitality’s CREATE FUN service model. 
  • Monitor service flow, cleanliness, and ambiance to align with brand expectations. 
  • Ensure compliance with all health, safety, and regulatory standards (SLED, fire marshal, TIPS, 21+). 
  • Execute all operational policies, SOPs, and management checklists consistently. 
  • Maintain accurate venue documentation, audits, and communications via Microsoft Teams. 

2. Staff Management & Team Leadership  

  • Hire, onboard, train, and retain high-performing team members. 
  • Lead bi-weekly staff trainings on service excellence, upselling, food & beverage knowledge, and FUN culture. 
  • Set clear performance expectations; conduct regular evaluations using Republic Hospitality templates. 
  • Foster a culture of positivity, professionalism, and accountability that reflects company values. 
  • Manage labor budgeting, scheduling, conflict resolution, and HR compliance. 
  • Collaborate cross-functionally with chefs, marketing, sales, and operations—promoting a ONE TEAM, ONE GOAL approach. 
  • Schedule live entertainment strategically to maximize guest engagement and profitability. 

3. Guest Experience & Satisfaction  

  • Actively engage with guests to ensure satisfaction and resolve issues on-site. 
  • Monitor and respond to guest feedback across platforms, identifying trends and implementing improvements. 
  • Ensure that every guest leaves with a memorable, curated, one-of-a-kind experience that reinforces Republic Hospitality’s brand promise. 

4. Financial & Business Management  

  • Own full P&L responsibility for the venue; drive profitability while maintaining quality. 
  • Control costs across labor, food, beverage, and supplies without compromising guest experience. 
  • Stay within budgeted expense parameters while maximizing revenue opportunities. 
  • Analyze sales, costs, and labor data to make informed business decisions. 
  • Develop and execute strategies to grow revenue streams (F&B sales, entertainment, private events). 
  • Partner with leadership to forecast, budget, and track progress against KPIs 

5. Cleanliness, Maintenance & Safety  

  • Uphold highest standards of cleanliness and sanitation across the venue. 
  • Oversee preventative maintenance, ensuring the property remains in excellent condition. 
  • Pass all internal and external audits related to health, safety, and guest experience. 

Qualifications  

  • Minimum 5+ years of progressive management experience in hospitality, nightlife, or restaurants. 
  • Proven track record of delivering strong P&L results while maintaining high guest satisfaction. 
  • Strong leadership skills with ability to motivate, coach, and develop diverse teams. 
  • Excellent communication and conflict resolution skills. 
  • Hands-on operator who thrives in a fast-paced, guest-centric environment. 
  • Proficient with POS systems, scheduling platforms, and Microsoft Teams. 
  • TIPS, ServSafe, or equivalent certifications preferred. 

What Success Looks Like  

  • Venue meets or exceeds revenue, labor, and cost control targets. 
  • Guest satisfaction scores and online reviews consistently trend upward. 
  • Team engagement is high, with low turnover and strong internal promotion. 
  • Venue is audit-ready at all times: clean, compliant, and brand-aligned. 
  • The GM is seen as a culture leader, living Republic Hospitality’s mission to craft entertaining vibes and curate memorable, one-of-a-kind guest experiences 

 

Job Tags

Shift work,

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