Hypercare Agent (Telecom) Job at Tekgence Inc, Plano, TX

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  • Tekgence Inc
  • Plano, TX

Job Description

Hypercare Agent (Telecom)

• Support post-deployment activities during the decommissioning phase.

• Ensure smooth transition, resolve issues promptly, and provide hypercare support to stakeholders.

• Monitor and manage hypercare activities post-decommission.

• Act as the first point of contact for issue resolution during transition.

• Coordinate with technical teams to troubleshoot and resolve problems.

• Maintain documentation of issues and resolutions for future reference.

• Communicate status updates to stakeholders regularly.

• Experience in hypercare or post-implementation support roles.

• Strong problem-solving and coordination skills.

• Excellent communication and stakeholder management abilities.

• Familiarity with telecom or IT systems preferred.

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