Job Description

About the Role:

We are seeking an experienced Operations Manager to lead contract service operations in Austin, TX. This role ensures safety, efficiency, and customer service while managing the day-to-day transit operations. The ideal candidate is a strong leader with a proactive approach to problem-solving, team management, and operational improvements.

Key Responsibilities

• Oversee daily bus service operations, ensuring compliance with schedules, routes, and policies.
• Coordinate with dispatchers, drivers, and maintenance teams for smooth service delivery.
• Provide leadership and support to drivers, resolving operational concerns.
• Monitor driver performance for safety, regulatory compliance, and customer service standards.
• Manage driver scheduling to maintain proper staffing and regulatory compliance.
• Analyze service performance and collaborate with leadership on improvements.
• Present route performance reports to clients and recommend enhancements.
• Participate in company leadership meetings, client meetings, and quarterly business reviews.
• Ensure full route coverage by securing driver support from other locations when needed.
• Oversee passenger reporting, incident response, and compliance efforts to maintain service and safety standards.
• Investigate and resolve client concerns, SLA issues, and driver performance matters.
• Implement staff performance metrics, coaching, and evaluations.
• Maintain accurate records and reports while ensuring compliance with regulatory and company policies.
• Work with the Safety Manager to develop and implement safety programs.

Qualifications & Skills:

• Experience in transportation operations, logistics, or a related field.
• Strong leadership and team management abilities.
• Excellent communication and problem-solving skills.
• Knowledge of DOT, FMCSA, and transportation regulations.
• Proficiency in dispatch systems and operational software.

Why Join Our Team?

• Comprehensive benefits package, including Medical, Dental, and Vision insurance with company contributions.
• Life & AD&D Insurance, Voluntary Accident Coverage, Critical Care, EAP, and Legal Shield.
• Secure Your Future: Join our 401(k) plan with a 4% match, vesting after 90 days.
• Paid Time Off
• Paid Holidays

Education / Experience:

• High school diploma or equivalent
• Minimum 2 years’ experience managing staff of ten or more.
• Minimum 2 years’ experience dispatching in the transportation industry.
• Two (2) or more years of recent (within the last 5 years) and relevant direct experience managing the operations of a regularly scheduled fixed route public transit service similar in scope, size, and complexity of the work.

Preferred

• Bachelor’s degree in Transportation, Logistics, Business, or related field
• Experience supervising staff in a multi-shift, multi-site environment.

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