Oracle Retail Lead - Onsite
Santa Barbara, California, United States
Job Responsibilities
Oracle Retail Applications – RMS, RPM, ReSA, SIM, Allocations, Retail Planning, Retail Finance
Key Responsibilities
• Provide functional and technical support for Oracle Retail applications, covering Retail Merchandising System (RMS), Retail Price Management (RPM), Retail Store Inventory Management (SIM), and Retail Sales Audit(ReSA), Allocations, Retail Planning, Retail Finance
• Troubleshoot and resolve production incidents and service requests related to Oracle Retail applications, ensuring timely resolution and no-to-minimal business disruption
• Perform root cause analysis to identify recurring problems and implement permanent solutions
• Regular system performance monitoring and tuning to ensure the performance and availability of Oracle Retail applications.
• Assist in the deployment of application patches, and configuration changes
• Maintain documentation on issue resolution and configurations.
• Participate in 24/7 shift duration on rotation
Mandatory
• 10+ years of experience in application support role on Oracle Retail version 12 and above (RMS, RPM, SIM, ReSA)
• Strong knowledge of Oracle database, PL/SQL, and performance tuning.
• Experience with integration patterns to various systems (Oracle EBS, POS, WMS etc.) with Oracle Retail and strong experience of Oracle Retail data models.
• Experience with Oracle Retail patching, upgrades, and environment management.
• Solid understanding of ITIL processes.
• Experience with monitoring tools like Datadog
• Experience with ServiceNow for implementation of ITIL processes
• Ability to troubleshoot both functional and technical issues, analyze logs, and conduct root cause analysis.
• Strong communication skills to work with business users and cross-functional teams.
• Process Optimization - Proactive incident reduction, task automation, and continuous improvement initiatives
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