Job Description

POSITION TITLE: POOL SERVICE MANAGER FLSA STATUS: EXEMPT

LOCATION: ERLANGER, KY

Mid-American Pools is a leading pool construction and pool service company in Cincinnati and the greater tri-state region. Mid-American is renowned for delivering luxury, complex, and large-scale pool projects with excellence. We pride ourselves on our commitment to excellence, quality, and client satisfaction. We are seeking a skilled Pool Service Manager to assist in managing our service division.

The overall responsibility of the Pool Service Manager position is to manage all aspects of pool maintenance and service operations. Duties include managing a team of technicians, handling customer service calls and maintaining superior customer satisfaction, scheduling, billing, and quoting. Our Service Managers work in tandem and collaboratively with each other as well as our Construction and Renovation teams.

We invite you to learn more about us at and read on for a further description of the role.

Key Responsibilities:

Planning, Customer Service, and Schedule Management

• Oversee daily operations, including scheduling service routes, optimizing technician assignments, and monitoring service quality.
• Maintain strong customer relationships by providing exceptional service, addressing concerns promptly, and ensuring client satisfaction.
• Responsible for utilizing management software to plan, monitor, and adjust project assignments as necessary.
• Maintain open lines of effective communication and provide the highest level of customer service to both internal and external customers.
• Think systematically / educate / develop systems / train service technicians to ensure that work is performed properly and reliably.

Billing

• Review route and job completion tickets to check for any errors or omissions.
• Ensure billing reflects all products, services, and labor utilized to complete a job.
• Use deep understanding of pool services / equipment replacement to review job completion tickets / bills for items missed by technicians.
• Think systematically, educate, develop systems and train other service managers and service technicians to ensure that billing is performed properly and completely.

Budget and Resource Management

• Monitor inventory levels of supplies and equipment, placing orders as necessary to ensure uninterrupted service.
• Assist with material procurement and expediting deliveries, as needed.
• Assist with setting up and issuing documentation for pricing and change administration.
• Create cost estimates and budget breakdowns as needed.
• Assist with/audit account receivables, ensuring current pricing, and billing protocols are followed.

Training and Development

• Supervise, train, and mentor pool service technicians, ensuring adherence to company standards and industry best practices.
• Develop and implement staff training programs, including safety protocols and technical skills.

Required Qualifications

• Exhibit Mid-American Pool’s Core Values - Teamwork, Excellence, Customer Focus, Integrity, and Reliability.
• Proven experience in pool equipment, pool maintenance, repair, or pool service management (2+ years).
• In-depth knowledge of pool chemistry, equipment, and maintenance practices.
• Ability to troubleshoot and resolve technical issues with pool systems and equipment.
• Organizational skills for scheduling, record-keeping, and inventory management.
• Ability to work quickly and effectively under pressure and manage multiple priorities.
• Excellent customer service and communication skills.
• Excellent organization and leadership skills.
• Proficiency with Microsoft Office

Preferred Qualifications

• Previous experience managing pool service teams.
• Sales-minded approach to identifying service opportunities.
• Familiarity with relevant software for scheduling and customer management.

Additional Requirements:

• This is an onsite position at our facility in Erlanger, KY.
• Must be authorized to work in the United States.
• A criminal background check is required.
• Clean motor vehicle report and current driver's license required to be insured and operate company vehicle.
• Drug screens are NOT required for employment but can be required subsequently if warranted.

Compensation & Benefits

• The chance to work on high-impact projects and make a significant contribution to Mid-American’s success.
• Competitive base salary
• Annual discretionary bonus potential.
• Discretionary in the beginning but moving to being driven off KPIs.
• Healthcare benefits – 100% company paid premiums for employee (~$6,300 cost to co.)
• Family healthcare insurance is available at cost.
• Dental benefits – 100% company paid premiums for employee (~$400 cost to co.)
• Family dental insurance is available at cost.
• $10,000 company paid life insurance with additional voluntary life available at employee expense.
• 401k plan with a 4% company match if the employee contributes 5%.
• Vision, STD/LTD available at employee expense.
• PTO: 2 weeks.
• Professional development opportunities supported.

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