Job Description

Sales Operations Specialist

About the Role:

We’re looking for a Sales Support Specialist to assist our account managers and sales team in delivering exceptional service and meeting performance targets. This role requires strong organizational skills, attention to detail, and the ability to thrive in a fast-paced environment.

Key Responsibilities:

• Assist account manager/sales team to meet the performance target to provide an efficient and comprehensive service
• Support account manager/sales team in handling of inquiries, orders, issues, shipment, tracking, reports, and general follow up
• Works cross functionally with manufacturing and management teams and resolving issues timely as required
• Proactively interface with customers and serve as a point of main contact as request
• Coordinate sales related activities and maintain/monitor accurate data with efficiency
• Prepare sales operation reports and presentation materials as request
• Support sales administrative related functions
• Exercise creative thinking and apply experiences to improve processes as needed

Qualifications & Skills

• Bachelor’s degree in Business, Operations, or a related field (preferred).
• Proficient in Microsoft Office (Excel, PowerPoint) and SAP.
• Background in B2B and distribution business models; experience in tech industries is a plus.
• 2–5 years in Sales Operations, Business Operations, or Account Support roles. Previous experience supporting sales management preferred.
• Ability to work effectively under pressure and meet challenging targets.
• Strong sense of accountability, ownership, and a positive attitude.
• Excellent problem-solving skills with attention to detail for coordinating and following up on requests.
• Proven ability to manage multiple tasks with shifting priorities and tight deadlines in a fast-paced environment.
• Strong written and verbal communication skills to engage with customers and internal stakeholders.
• Team player with flexibility and the ability to self-manage.

Preferred: Operational experience in distribution business.

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