Service Delivery Manager Job at AIT Global inc., Princeton, NJ

dzRSZWlJVkJkdSswbzNtdU5OZ3dlbVdkTUE9PQ==
  • AIT Global inc.
  • Princeton, NJ

Job Description

Job Title: Service Delivery Manager
Location: Princeton, NJ (Hybrid)

  • Gathering and understanding customer requirements/SLA's and communicating to Ratings Services owners in a regular interval
  • Reporting Service quality through frequent dialogues and connect with and Ratings Technology and Business stakeholders through feedforward control
  • Addressing escalations and improving the services through strategical initiatives
  • Reviewing, planning, and communicating projects/services that may impact delivery of services to end users
  • When necessary, assist in capturing right details and actions with proper closure of incidents / problem tasks
  • Providing periodic major incident metrics reports to the stakeholders
  • Experience in effective stakeholder management, dealing with multiple stakeholders at varied levels of the organization subject matter experts, functional leads, departmental heads, executives
  • Management of BAU activities, changes and project work across global locations related to Rating Services and Corporate Services where applicable.
  • The goal would be to have SDM work collaboratively with internal stakeholders, customers, and our value stream leads.

Job Tags

Full time, Contract work, Part time, Internship, Seasonal work,

Similar Jobs

Hanna Interpreting Services LLC

Russian Interpreter Job at Hanna Interpreting Services LLC

 ...Hanna Interpreting Services LLC is a language service provider that connects bilingual and multilingual individuals with potential opportunities to serve as a freelance interpreter or translator. Our mission is to bridge the communication gap for those in need through... 

DetaPent

Junior Data Analyst Job at DetaPent

&##128640; Hiring: Entry-Level Data Analyst &##128205; Location: Remote &##128188; Experience: 02 Years &##128338; Employment Type...  ...-making by preparing ad-hoc analysis and presentations. Work closely with business stakeholders to understand reporting and... 

Foundry Commercial

Marketing Associate Job at Foundry Commercial

 ...prepared its contagious! Foundry Commercial is seeking a Marketing Associate for the Orlando office. The professional should be...  ..., proactive, provide efficient and accurate administrative assistance, customer service, and coordination for revenue producers and... 

Kris Lindahl Real Estate

Sales Assistant Job at Kris Lindahl Real Estate

 ...what youre really capable of. Thats what this is. Were hiring one Sales Assistant to work directly with me, Kris Lindahl. This isnt a training program. This isnt an entry-level role where youre stuck on the sidelines. Youll be in the room. Supporting... 

Ticket Nation Corp

Event Ticket Operations Assistant Job at Ticket Nation Corp

 ...ticket industry. Were looking for an Event Ticket Operations Assistant who can assist in the management of our sporting ticket inventory...  ...project objectives are met. Assist in the purchasing of online presales such as concerts and other events. The applicant(...