About Us:
A luxury spa group with locations in the New York City and Los Angeles area. Offering top-tier wellness treatments in a luxurious setting, this group focuses on delivering exceptional guest experiences, unmatched customer service, and a brand ethos synonymous with relaxation and design.
Overview:
As the Spa Manager, you will be a key member of the spa’s leadership team, supporting the Spa Director in overseeing daily operations while also acting with autonomy and leadership when the Director is off-duty. This role requires a proactive, hands-on approach to managing the spa environment, ensuring excellent service, staff performance, and guest satisfaction. You will take the initiative to address challenges, resolve issues promptly, and maintain the high standards they are known for. Your ability to problem-solve effectively, demonstrate leadership, and contribute to the spa’s growth will be critical to your success in this role. This critical leadership role is responsible for optimizing front desk operations, managing a high-performance sales team, and ensuring revenue growth through strategic membership and package sales. Reporting directly to the Spa Director, this individual will be instrumental in driving topline sales, enhancing client experience, resolving operational challenges, and ensuring team accountability.
Key Responsibilities:
Sales Leadership & Revenue Growth
Operations & Team Leadership
Client Experience & Problem Resolution
Qualifications & Requirements
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