Technical Support Specialist Job at Find Great People | FGP, Easley, SC

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  • Find Great People | FGP
  • Easley, SC

Job Description

Job Title: Tech Support Agent (Restaurant Industry Focus)

Overview: We are seeking a tech-savvy, motivated individual with a background in restaurant management to join our Tech Support team. This role involves providing high-quality, hands-on support for Point of Sale (POS) systems, inventory controls, and financial reporting. This is a 6-month contract-to-hire opportunity.

Key Responsibilities:

  • Provide technical support for POS systems, assisting store managers and assistant managers in fast-paced environments (primarily fast food restaurants).
  • Troubleshoot and resolve hardware and software issues, working independently and collaboratively with the support team.
  • Utilize proprietary software and the TigerPaw ticketing system to manage and document support requests.

Required Skills:

  • Hands-on experience with inventory controls, financial reporting, and sales tracking in a restaurant environment.
  • Ability to diagnose and resolve hardware and software issues without relying on scripted responses.
  • Strong understanding of management-level functions of POS systems beyond basic usage.
  • Excellent communication skills with the ability to explain technical issues to non-technical users.

Job Tags

Contract work,

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