Job Description

Job requirements:

• Associate's degree in computer science, telecommunication, or related field.
• Minimum 3 years of experience with enterprise telecommunications systems and unified communications.
• Knowledge of Avaya, SIP, VoIP, call flow design, and QoS principles.
• Experience working in hospital or relevant enterprise level location.
• Proficient in mobile device deployment (iOS, Android, Spectralink).
• Avaya ACIS or ACSS Certification preferred.
• ITIL Foundations or equivalent service management preferred.
• Ability to work onsite in Brunswick, GA Monday-Friday day shift.

Job Description:

• Provide Tier 2/3 support for Avaya Communication Manager 10.1/10.2 and related VoIP infrastructure, including Session Border Controllers (SBCs), voicemail, and call routing.
• Serve as technical support for integration and operation of unified communications tools including: Oracle Cerner CareAware Connect, TigerConnect, Microsoft Teams (voice, chat, and meetings), iOS and Spectralink wireless handsets.
• Coordinate MAC requests and troubleshoot system-wide telecom issues.
• Train users on phone systems, voicemail trees, and UC features.
• Maintain telecom asset inventory, documentation, backup schedules, and change management records.
• Assist in telecom project implementations, including facility expansions and system upgrades.
• Collaborate with clinical and IT teams to support communication workflows, on-call scheduling, and smart device provisioning.
• Manage data circuits with carriers and maintain fiber/copper backbone documentation.
• Support and test critical emergency systems including Code Blue, Overhead Paging, Emergency Notification, and power failure redundancy.
• Ensure compliance with HIPAA, Joint Commission standards, and national patient safety goals as they relate to communication technologies.
• Assist with configuration, maintenance, and support of CareAware Connect and CareAware Administrator modules to ensure reliability and optimal performance in clinical communication workflows.
• Support the administration and integration of Oracle Cerner iCommand systems to enhance centralized monitoring and remote support capabilities.

This role is a direct hire through a large health system in Georgia. The schedule is Monday-Friday 8AM-5PM EST onsite in Brunswick, GA. The expected compensation is $50,000-$75,000 per year annual salary. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role may include healthcare insurance offerings and paid leave as provided by applicable law.

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