Job Description

Are you a hands-on, people-first leader passionate about creating extraordinary guest journeys and empowering high-performing teams?

Baillie Lodges and Tierra Hotels —a globally celebrated collection of boutique luxury lodges set in iconic natural and cultural destinations—is seeking a  Vice President of Operations Americas . Based in Denver, Colorado, this role is an exciting opportunity to lead a diverse regional portfolio during a pivotal period of growth and innovation.

You’ll oversee operations across some of the most spectacular and remote destinations in the Americas: Clayoquot Wilderness Lodge , Vancouver Island (Canada)

Tierra Patagonia and  Tierra Atacama (Chile)With more to come as we expand across the region

Why this role matters:

You’ll play a vital role in driving operational excellence, delivering authentic, place-connected guest experiences, and supporting commercial success across our lodges. But just as importantly, you'll champion a “People First” culture—empowering our incredible teams to lead with purpose, care, and creativity in every guest journey.This is a rare opportunity to help shape a world-class collection of remote luxury destinations, balancing consistent standards with the unique spirit of each lodge and location.

Key Responsibilities:

• Provide hands-on leadership and strategic direction to General Managers across the Americas
• Foster a culture of empowerment, communication, inclusion, and people development
• Champion operational standards while embracing regional/local differences
• Collaborate with Shared Services (Finance, Commercial, HR, Technology) to ensure smooth, high-quality service delivery
• Support growth initiatives, property integrations, and development of new assets in the region
• Identify and enhance commercial opportunities within each lodge’s unique context
• Drive operational innovation in systems, service models, and guest engagement
• Travel required: 20–40% annually to support on-the-ground operations and teams

About You:

• 8–12 years’ leadership experience in high-end hospitality, managing multiple luxury assets across different geographies
• Proven background in luxury experiential travel, boutique hotels, or remote destination operations
• Deep understanding of and respect for regional cultural nuances
• Strategic thinker with a hands-on, collaborative leadership style
• Committed to delivering elevated guest experiences while building strong, motivated teams
• Brings a strong commercial mindset to maximize revenue opportunities in line with brand values
• Embodies a culture of innovation, inclusion, empowerment, and continuous improvement

This is more than a corporate role it’s a chance to create something truly special in the world of high-end travel. If you’re ready to help shape the future of one of the most admired collections in luxury hospitality, we’d love to hear from you.

🔗 Apply now or reach out confidentially to learn more. careers@baillielodges.com.au

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