Job Description

Job Title: Customer Account Administrator

Location: Fort Worth, TX USA 76114

Duration: 06 Months Contract (Temp role)

Payrate: $26/hr.

Shift : 1st Shift: 9-5pm (Mon-Fri)

OBJECTIVES

• To provide timely and accurate administrative support to Customer Service department.
• To facilitate smooth communication and documentation flow between internal teams and external customers/vendors.
• To support quoting and purchase order activity with timely processing.

CUSTOMER SERVICE SUPPORT

• Assist in handling inbound customer inquiries via phone, email, or chat, providing basic information or routing to appropriate personnel.
• Maintain and update customer records and databases ensuring accuracy and confidentiality.
• Prepare and distribute customer correspondence, reports, and service documentation as needed.
• Coordinate scheduling of customer meetings, follow-ups, and service appointments.
• Track and report on customer service metrics and escalate issues as required.

DELIVERABLES

• Accurate and updated customer service records and reports on a weekly basis.
• Organized and complete contract documentation accessible to authorized personnel.
• Timely notifications and reminders regarding contract milestones.
• Daily logs of customer interactions and administrative activities performed.

QUALIFICATIONS

• Proven experience in administrative roles, preferably supporting Customer Service .
• Proficient in MS Office Suite (Word, Excel, Outlook) and contract management software (if applicable).
• Strong organizational, communication, and multitasking skills.
• Detail-oriented.
• High school diploma or equivalent.
• 1-2 years of administrative experience

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