Job Description

Naviron is pleased to partner with fast-growing startup that offers a business management SaaS solution to customers in the flooring and remodeling industry. They're growing and looking for an experienced Tier 1 Customer Support Technician to be an integral part of their client experience and support team.

**This an onsite position, candidates must be located in Lehi, Utah or surrounding areas**

What you'll do:

• Provide timely support to customers via phone, email, and live chat.
• Resolve basic technical and functional inquiries & provide full, accurate, and detailed answers to customer questions, striving to get the right answers the first time.
• Document customer interactions and escalate unresolved issues to Tier 2 and work closely with other departments to resolve complex issues.
• Maintain an up-to-date knowledge of the software platform and workflows.
• As needed, support the onboarding team with customer onboarding calls and other onboarding and setup activity.

What you have:

• Proven experience in a technical or customer support role in a SaaS company
• Patience, empathy, and a positive attitude
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• HubSpot experience a big plus

Compensation:

• $24-26 hourly ($50-55K)
• Full benefits & 401k
• Unlimited PTO

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