Job Description

JRN: 2238

We are seeking an experienced and hands on House Manager to oversee the daily operations, staffing, and full management of a multi-level private residence on the Upper East Side. This role demands exceptional attention to detail, leadership, and a service-first mindset to ensure the home is maintained to the highest standards. The position is based at the family’s primary residence, with occasional support required at additional properties.

Responsibilities:

• Supervise household deliveries: staging, packing/unpacking, and tracking.
• Oversee, train, and manage the housekeeping team (Lead Housekeeper + 4–5 staff members).
• Maintain stock levels of household supplies, pantry items, and everyday provisions.
• Manage detailed inventories (wardrobe, wine, and household items).
• Coordinate all maintenance projects and ongoing property upkeep.
• Lead event preparations, guest arrivals, and formal service planning.
• Work with facilities manager and a 24/7 on-site security team to provide on-call support for household needs including systems (HVAC, lighting, IT, etc.).
• Collaborate daily with Facilities Manager, Chef, and Personal Assistant.
• Facilities include a pool, sauna, movie theater, rooftop terrace and grill
• Assist in recruiting, interviewing, hiring, and onboarding housekeeping staff.
• Schedule and monitor staff shifts, rotations, and attendance.
• Maintain and manage separate calendars for the house, staff, and management.
• Work alongside the Lead Housekeeper to manage wardrobe care, packing/unpacking, seasonal transitions, and preservation of specialty garments.
• Oversee all laundry operations and manage relationships with external dry cleaners.
• Ensure residence is meticulously clean, organized, and guest-ready at all times.
• Supervise care and maintenance of household items and specialty equipment (e.g. silverware, fine China, crystal).
• Conduct daily walkthroughs to assess cleanliness and inspect for structural issues or damage.
• Oversee formal service, including place settings and event-specific arrangements.
• Support the Chef with kitchen logistics and organization as needed.
• Plan and coordinate holiday celebrations, private events, floral designs, and formal service standards.
• Work in coordination with an external art team to ensure proper care of fine art and antiques.
• Liaise with principals' representatives and family office on property updates, construction, billing, and staffing.
• Manage vendor relationships, including a 24/7 security team and pet care providers.
• Oversee access control and supervision of all service vendors.

Requirements:

• Must be based in or near NYC.
• Minimum of 5+ years’ experience in managing luxury private home.
• Proven track record of managing and training domestic staff.
• Willingness to work flexible hours, including evenings, and holidays as needed.
• Technologically proficient; comfortable using household and scheduling systems.
• Demonstrated longevity in past roles with strong, verifiable references.
• Strong communication skills, both written and verbal.
• Highly professional, discreet, and service-oriented.
• Experience caring for museum-quality art and high-value furnishings.
• Knowledge of formal dining protocols; wine knowledge is a plus.
• Proactive, organized, and self-motivated.
• Legally authorized to work in the U.S.; valid driver’s license with a clean record.
• Must pass a comprehensive background check and be willing to sign a confidentiality agreement.

Location: Upper East Side, NY.

Compensation & benefits: $150,000+ DOE, full benefits, 401k, PTO.

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