Job Description

Overview

ArtHaus is on a mission to redefine urban living by delivering purpose-built housing experiences for the modern renter. As the Vice President of Property Operations, you will lead the day-to-day execution of a technology-first, AI-enabled, and highly centralized property management platform, overseeing a growing portfolio of multifamily assets across the Bay Area.

The expanded ArtHaus operating company is a wholly owned subsidiary of Riaz Capital , purpose-built to manage and scale our vertically integrated residential platform. This role offers a rare opportunity to help shape the future of operations at a company on the verge of doubling its footprint, bringing structure, innovation, and excellence to a portfolio with significant near-term growth ahead. It’s an exciting moment to lead, build, and leave your mark.

This is a mission-critical role responsible for building and managing the company’s four core operational pillars:

• Leasing & Marketing
• Facilities & Maintenance
• Resident Experience
• People Operations

The VP will be directly accountable for meeting and exceeding portfolio-level financial and operational KPIs , including NOI performance, occupancy, rent collection, and customer satisfaction. Success in this role requires a disciplined, metrics-driven operator with a proven ability to drive execution at scale, manage specialized teams, and consistently deliver outcomes in line with ArtHaus’ brand and financial goals.

Key Responsibilities:

Portfolio Leadership: Leasing, Maintenance, and Resident Experience

• Provide executive leadership over Leasing & Marketing, ensuring consistent brand representation, optimized lead-to-lease conversion, and centralized oversight of top-of-funnel activity
• Oversee Facilities & Maintenance, including vendor performance, preventive maintenance, emergency response, and overall asset condition
• Lead the Resident Experience function, with clear service standards, retention strategies, and performance metrics for satisfaction and resolution timelines
• Set and uphold expectations for service quality, communication, and accountability across all resident and prospect touchpoints

Operational Excellence

• Build and lead a centralized, process-driven operating model that supports consistency, scalability, and efficiency across the portfolio
• Drive performance in unit turnover timelines, work order execution, curb appeal, signage, and legal compliance
• Implement and optimize use of AI-enabled systems (e.g., Yardi, EliseAI, and custom-built tools) to streamline workflows and increase operational visibility
• Maintain high accountability across departments, enforcing standards through documentation, team training, and regular performance reviews

People & Team Leadership

• Oversee all people operations, including HR, talent acquisition, onboarding, performance management, and compliance
• Lead, develop, and hold accountable Regional Managers and functional heads across Leasing, Maintenance, and Resident Services
• Build and scale centralized and offshore teams with clearly defined roles, KPIs, and training standards
• Champion a high-performance, values-driven culture aligned with ArtHaus’ operational and brand standards

Financial Performance

• Lead all property operations with a focus on delivering strong NOI performance and achieving financial targets
• Own responsibility for rent collection, delinquency resolution, expense control, and operational efficiency
• Partner with Finance and Asset Management to align property-level strategy with broader ownership goals
• Continuously review property-level P&Ls, implement corrective actions where needed, and ensure financial transparency

Systems, Standards & Reporting

• Standardize operating procedures, service protocols, and compliance workflows across all functions
• Create performance dashboards in partnership with the VP of Systems for tracking leasing, maintenance, and resident service KPIs
• Establish and manage operational controls to ensure team accountability, training compliance, and process adherence

Qualifications

• Proven track record of delivering NOI growth and operational performance across a high-density multifamily portfolio
• 10+ years of senior-level leadership experience in property operations, including oversight of Leasing, Maintenance, and Resident Services
• Expertise with centralized operating models and enterprise platforms (Yardi required; EliseAI or other AI/CRM platforms preferred)
• Strong executive presence with the ability to communicate across teams, investors, and ownership groups
• Demonstrated ability to build and scale high-performing, hybrid teams (onsite, centralized, and offshore)
• Experience leading operational transformation, including SOP development, automation, and platform implementation
• Bachelor’s degree required; Master’s degree (MBA, MS in Real Estate, Finance, or Operations) strongly preferred
• Relevant certifications such as CPM (Certified Property Manager), RPA (Real Property Administrator), or CAM (Certified Apartment Manager)
• Spanish fluency and experience managing multilingual or multicultural teams a plus

Preferred Experience

• Experience launching or scaling a centralized property management platform or OpCo
• Prior leadership of creative and performance-oriented leasing/marketing teams
• Exposure to private equity-backed, institutional, or vertically integrated owner-operators
• Spanish fluency and experience managing multilingual or multicultural teams a plus

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