faq

General FAQs

We offer a wide range of services, including 

  • Product Catalogue and Customisation
  • Customer support services
  • Shipping and Delivery (local and international)
  • Return and Exchange policies 
  • Payment options
  • Loyalty programs and discounts
  • Styling services
  • Membership and subscriptions
  • Customer reviews and social proof
  • Sustainability and ethical shopping
  • Social Media integrations

Our goal is to provide quality solutions tailored to your specific needs.

You can reach our customer support team via email at customerservices@formaldresses.online, by phone at +447947 588869, or through our live chat feature available on the website.

Our business hours are 6 days a week Mon-Sat from 10am to 6pm. However, our website is accessible 24/7 for your convenience.

Yes, we ship internationally. Shipping fees and delivery times may vary depending on the destination.
After placing your order, you will receive a confirmation email with a tracking number. You can use this number on our “Track Order” page to see the status of your delivery.

We accept various payment methods, including credit/debit cards, American Express, PayPal, and Bank transfer.

Yes, we have a refund and exchange policy. If you’re not satisfied with your purchase, you can return or exchange the item within 7 days. Please visit our “Returns & Exchanges” page for more details.

Shipping times vary depending on your location and the shipping method selected. Typically, orders are processed within 3 business days, and shipping can take anywhere from  5 to 45 days depending on availability.

Yes, your privacy is our top priority. We use advanced encryption technologies to ensure your personal data is protected. For more information, please read our Privacy Policy.

You can cancel your order within 24 hours of placing it by contacting our customer service team, customerservices@formaldresses.online Once the order has been processed or shipped, we may not be able to cancel it, but we can assist with a return or exchange.

Product/Service-Specific FAQs (Customize as needed)

Yes, we offer customization options for some dresses. Please contact us for more personalized options.

Setting up an account is easy. Just click on the “Sign Up” button at the top of the homepage, enter your details, and follow the instructions.
If you forget your password, click on the “Forgot Password” link on the login page. Enter your email, and we’ll send you instructions to reset your password.
To make changes to your order, please contact our customer service team as soon as possible. If your order has not yet been processed, we will do our best to accommodate the changes.
Yes, we offer discounts from time to time. Sign up for our newsletter to receive the latest promotions and special offers.

Technical FAQs

If you’re experiencing issues with our website, try clearing your browser’s cache and cookies. You may also try using a different browser or device. If the issue persists, please contact our technical support team enquiries@formaldresses.online

Yes, you can update your account information by logging in and navigating to the “Account Settings” section.
You can unsubscribe from our newsletter by clicking the “Unsubscribe” link at the bottom of any of our emails or by adjusting your preferences in your account settings.