Effective Date: [24th Sept 2024]

Welcome to www.formaldresses.online (the “Website”). By accessing or using this Website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully. If you do not agree with these Terms and Conditions, you should not use the Website.

1. Acceptance of Terms

By accessing and using the Website, you acknowledge that you have read, understood, and agree to these Terms and Conditions, along with our Privacy Policy. These Terms apply to all visitors, users, and others who access or use the Website.

2. Eligibility

You must be at least 18 years old or have the consent of a parent or legal guardian to use this Website and make purchases. By using the Website, you confirm that you meet this eligibility requirement.

3. Orders and Purchases

  • Product Descriptions: We strive to ensure that the products on the Website are described accurately. However, we do not warrant that product descriptions, photos, or other content are error-free, complete, or current.

  • Order Confirmation: Once an order is placed, you will receive an order confirmation email. This does not constitute acceptance of your order. FormalDresses.online reserves the right to cancel or refuse any order at our discretion.

  • Pricing: All prices are listed in British pounds, and we reserve the right to change pricing at any time without prior notice. Additional charges such as taxes and shipping fees, for local deliveries will be displayed at checkout. For international deliveries you will receive a separate email for the charges.

  • Payment: You agree to provide current, complete, and accurate payment information. We accept payment through credit cards, and PayPal. Your payment details are processed securely.

  • Cancellation: You may cancel your order before it has been processed. Once the order has been shipped, it cannot be cancelled, but you may follow the return policy outlined below.

4. Shipping and Delivery

  • Shipping Times: Delivery times are estimates and may vary based on your location and shipping method chosen. We are not responsible for delays caused by shipping carriers or unforeseen circumstances.

  • International Shipping: If you order from outside UK, you may be responsible for customs duties, taxes, or other fees related to international shipping. These charges are not included in the product price or shipping cost.

5. Returns and Exchanges

  • Return Policy: You may return any eligible items within 7 days of delivery for a 30% refund or exchange, provided the items are unused, in their original packaging, and in resalable condition.

  • Refund Policy for Returned Dresses

    At FormalDresses.online, we strive to offer high-quality dresses and excellent customer service. To ensure fairness to all our customers and maintain the highest product standards, we have implemented the following refund policy for returned items:

    Refund Amount:
    If you wish to return a dress, please note that only 30% of the purchase price will be refunded.

    Reason for Partial Refund:
    Due to the nature of formal dresses, each garment undergoes careful handling, preparation, and quality checks before being shipped. Once a dress is returned, it cannot be resold as new because of potential wear, alterations, or the delicate nature of the fabrics involved. This reduction covers the costs associated with restocking, inspecting, and ensuring that all returned dresses meet our strict hygiene and quality standards before being processed for resale or recycling.

    We appreciate your understanding of our efforts to maintain the highest standards for all our customers.

    For any questions regarding this policy, feel free to contact our customer support team

  • Non-Returnable Items: Custom-made or altered dresses, sale items, and gift cards are not eligible for returns or exchanges.

  • Return Shipping: The customer is responsible for the return shipping costs unless the item received was incorrect or defective.

  • Refund Processing: Refunds will be issued to the original method of payment within 10 business days of receiving the returned items.

6. User Accounts

You may be required to create an account to make purchases or access certain features on the Website. You are responsible for maintaining the confidentiality of your account details and password. You agree to notify us immediately of any unauthorized use of your account.

7. Intellectual Property

All content on the Website, including but not limited to text, images, logos, designs, and software, is the property of FormalDresses.online or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or use any content from this Website without express permission.

8. User-Generated Content

  • Reviews and Comments: Users may post reviews, comments, and other content, provided the content is not illegal, defamatory, threatening, or infringing on third-party rights. By submitting content, you grant FormalDresses.online a non-exclusive, royalty-free license to use, modify, and distribute such content.

  • Removal of Content: We reserve the right to remove any user-generated content at our discretion, including content that violates these Terms or is harmful to the Website or its users.

9. Privacy Policy

Your use of the Website is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information. By using the Website, you consent to the collection and use of your information as outlined in the Privacy Policy.

10. Limitation of Liability

  • Website Usage: FormalDresses.online does not guarantee that the Website will be uninterrupted, secure, or error-free. We are not responsible for any damages arising from your use of the Website, including but not limited to data loss or viruses.

  • Product Liability: To the maximum extent permitted by law, FormalDresses.online is not liable for any indirect, incidental, or consequential damages arising from the purchase or use of products from the Website.

11. Dispute Resolution

  • Governing Law: These Terms and Conditions are governed by and construed in accordance with the laws of UK, without regard to its conflict of law principles.

  • Dispute Resolution: Any disputes arising from or related to your use of the Website or purchase of products must first be resolved through informal negotiations. If the dispute cannot be resolved, it shall be submitted to binding arbitration in accordance with arbitration rules in jurisdiction.

12. Changes to Terms and Conditions

FormalDresses.online reserves the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. Continued use of the Website following any changes constitutes your acceptance of the revised Terms.

13. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

  • Email: customerservices@formaldresses.online
  • Phone: + 447947 588869

By using this Website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

Indecision

If in case you love 2 or more dresses, and not sure which one to order, you could order any number of dresses at a time, and you would have 14 days return policy for full refund as long as they are returned in its original condition without any beads etc missing on the dresses you returned (this is an exception for customers who ordered 2 or more dresses, on the terms that they keep at least one of the dresses). For the Autumn/Winter, Spring/Summer season, the website would be updated with new collection, so you will always be spoilt for choice.

We would like to know the wear date in order to ensure you receive your dress well on time, as delays may occur.

Sizing

Some dresses have the sizing listed on the product page, to aid with ordering the correct size, If you can, prior to ordering or after ordering, try measuring yourself, around your bust wearing your normal bra, your waist around the navel or bellybutton, and your hips the fullest part of the hips, call or email us with these details, this will help us get your correct size.

Visiting

We do not have a shop, all inventory are online. If you are not happy with your initial order, you will have the opportunity to take an alternative item as replacement for a store credit or full refund. Once a year we have a fashion show and Exhibition, please check our event page for updates.

Privacy Policy

Your information is never given out to a 3rd party, except for delivery purposes (shipping address and telephone numbers are required for delivery purposes). Email addresses and personal information i.e address and telephone number are solely for our use only to contact you or update you about goods and services.

Periodically we send out emails to update you on latest or discontinued products - we use the information supplied by you voluntarily via email or other direct contact with you and only use it for our own purpose. We do not rent, sell or share your information.

Cancellation

If you would like to cancel an order after the order has been placed you must do so within 24hours. You are required to send an email or ring us stating that you wish to cancel your order. After 24hours all orders are sent to the processing warehouse and cannot be cancelled. If a delivery is refused by the customer a 35% restocking fee will be taken from your refund for refused packages.

Availability of Goods/Placing Orders

Some items on the website are subject to availability and there is no guarantee that a dress would be in stock when your order is placed. Most times the time frame is clearly indicated on every dress page on the website, if by chance an item is not in stock when you place your order you would be notified by email immediately and you would have the opportunity to have a special order. If you just want to check if the item is available without actually purchasing, we ask that you send us an email to customerservices@formaldresses.online or Mobile: +447947 588 869. Alternatively, go ahead and place your order for the dress you want, if it is not available, we will notify you when the dress will be available, if you decide to accept the new delivery date, we will then go ahead and place the order for you. If we are not able to supply you with the dress or you do not wish to accept the new date, you would get a store credit for another item of your choice within the same price range.

Alterations

All garments will have an ease in the bust, waist and hip measurements. All measurements represent body measurements, not the finished garment. Some dresses come with a matching shawl.

Catalogues

We do not have a printed catalogue, to send out to customers. All products are visible on the website.

Website

The website is always being updated, as new season arrives. Last season stocks would be removed to make room for new season stock. Some old stock may still be available to order, just ask. Please grab it quickly when you can as these dresses do get sold out or production stops completely meaning we can't get the dress any longer!

Processing of Order

Orders that are ready are dispatched the same day, otherwise it generally takes from 3days up to 45days for some dresses. You can always inquire on the status of your order.

Shopping Experience

We understand that we cannot get it right all the time, or please everyone, this also applies to every business or company, please contact us with any concerns and we would try our best to rectify the problem. And any experience would help us to improve and continue to serve you and others better.